General terms and Conditions

These General Terms and Conditions (“Terms”) of Mineraterra s.r.o., registered office:

Vavřenova 1169, 142 00 Prague 4, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 343208, VAT ID: CZ09845461, e-mail info@peltramminerals.com

(“We” or the “Seller”)

govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you as buyers and us as the seller arising in connection with or on the basis of a purchase contract (the “Contract”) concluded via the e-shop on the website www.peltramminerals.com.

All information on the processing of your personal data is contained in the Privacy Policy available here: www.peltramminerals.com/podminky-ochrany-osobnich-udaju/.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in Czech. We may unilaterally amend or supplement the wording of the Terms. This does not affect rights and obligations arising during the effectiveness of any previous version.

As you likely know, we primarily communicate remotely. Therefore, our Contract is concluded using means of distance communication that allow us to agree without our and your simultaneous physical presence; the Contract is thus concluded remotely within the e-shop environment via the interface of the website www.peltramminerals.com.

If any part of the Terms conflicts with what we jointly agreed during your purchase process on our e-shop, that specific agreement shall take precedence over the Terms.

1 - Some definitions

Price is the monetary amount you will pay for the Goods;
Shipping Price is the monetary amount you will pay for the delivery of the Goods, including the cost of packing them;
Total Price is the sum of the Price and the Shipping Price;
VAT is value added tax under applicable legislation;
Invoice is a tax document issued in accordance with applicable legislation for the Total Price;
Order is your binding proposal to conclude a Contract for the purchase of Goods with Us;
User Account is an account created on the basis of the data you provide, enabling the storage of the entered data and the history of ordered Goods and concluded Contracts;
You are the person shopping on our e-shop, legally referred to as the buyer;
Goods are all items you can purchase on the e-shop.

2 - General provisions and notices

Goods can only be purchased via the web interface of the e-shop.
When purchasing Goods, you undertake to provide Us with all information correctly and truthfully. We will therefore consider the information you provided in the Order to be correct and truthful.
We also provide access on our e-shop to product reviews made by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders; in our internal system, we can see the linked order ID for each review and can therefore verify and demonstrate that the review comes from a real consumer.

3 - Concluding the Contract

The Contract with Us may be concluded in Czech, English or German.
The Contract is concluded at a distance via the e-shop, and you bear the costs of using distance communication means. By submitting the Order, you agree that we use means of distance communication.
To conclude the Contract, you must create an Order on the e-shop. The Order draft must include the following details:
Information about the Goods being purchased (on the e-shop you mark the Goods you wish to buy by clicking “Add to cart”);
- Information about the Goods being purchased (on the e-shop you mark the Goods you wish to buy by clicking “Add to cart”);
- Information about the Price, the Shipping Price, the method of payment of the Total Price, and the desired method of delivery of the Goods; these details are entered during the Order process within the e-shop user interface, and the information on the Price, Shipping Price and Total Price will be displayed automatically based on the Goods you select and the chosen delivery and payment method (we provide information on the Shipping Price well in advance of concluding the Contract here);
- Your identification and contact details necessary for delivery of the Goods, in particular your first and last name, delivery address, telephone number and e-mail address.

During the Order process, you can change and review the details until the Order is completed. After checking, you complete the Order by clicking the “Order with obligation to pay” button. Before clicking the button, you must confirm that you have read and agree to these Terms; otherwise the Order cannot be completed. A checkbox serves for the confirmation and consent. After clicking “Order with obligation to pay”, all completed information will be sent directly to Us. The Contract is concluded at the moment we receive your Order.
We will confirm your Order as soon as possible after we receive it by sending a message to the e-mail address you provided in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail. The Terms in the version effective on the date of the Order, i.e., the version attached to the confirmation e-mail, form an integral part of the Contract.
Upon conclusion of the Contract, you are obliged to pay the Total Price.
If you have a User Account, you may place the Order through it. Even then, you must verify the accuracy, truthfulness and completeness of the pre-filled data. The Order creation process is the same as for a buyer without a User Account, with the advantage that you do not need to re-enter your identification details.
In some cases, we allow you to use a discount on the purchase of Goods. To receive a discount, you must enter the discount information in the designated field when drafting the Order. If you do so, the Goods will be provided at a discount. Please note there is no legal entitlement to a discount from Us.

4 - User Account

Based on your registration within the e-shop, you can access your User Account.
To register, you must provide your e-mail and create a password.
When registering the User Account, you must provide all entered data correctly and truthfully and update it in case of changes.
Access to the User Account is secured by a username and password. You are obliged to keep these access details confidential and not disclose them to anyone. We accept no liability in case of misuse.
The User Account is personal and you are not entitled to allow third parties to use it.
We may cancel your User Account, in particular if you have not used it for more than 24 months, or if you breach your obligations under the Contract. You may also request cancellation of your User Account by e-mail; in such a case, we will cancel your User Account within 14 days of receipt of your e-mail request.

5 - Price and payment terms; retention of title

The Price is always stated on the e-shop, in the Order and of course in the Contract. In the event of a discrepancy between the Price listed for the Goods on the e-shop and the Price stated in the Order, the Price stated in the Order shall apply, which will always be identical to the price in the Contract. The Order also states the Shipping Price and, where applicable, the conditions for free shipping.
The Total Price is stated inclusive of VAT and all statutory charges.
We allow you to pay the Total Price in Czech crowns, euros or US dollars.
We will require payment of the Total Price after the Contract is concluded and before the Goods are handed over.
You can pay the Total Price in the following ways:
1. By bank transfer. We will send you the payment details in the Order confirmation. In the case of bank transfer, the Total Price is due within 7 business days of ordering.
2. By card online. In this case, payment is made via the ShoptetPay payment gateway, and the payment is governed by the terms of this payment gateway available at: https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/
3. Via PayPal or Wise. We will send you the payment details in the Order confirmation. The Total Price is due within 7 business days of ordering.
4. Cash on delivery. In this case, payment is made upon delivery of the Goods against handover of the Goods. For cash on delivery, the Total Price is due upon receipt of the Goods.
The tax document – the invoice – will be issued electronically and sent to your e-mail address. The invoice will also be physically attached to the Goods and available in your User Account.
Title to the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of bank transfer, the Total Price is paid upon crediting to Our account; in other cases, upon execution of the payment.

6 - Delivery of Goods; transfer of risk of damage

The Goods will usually be delivered to you within 5 business days, depending on the delivery address, in the manner of your choice, from the following options:
1. Personal pickup at collection points of Zásilkovna, Balíkovna or PPL
2. Home delivery by the carriers Zásilkovna, Česká pošta, PPL, UPS
The delivery time of the Goods always depends on their availability and on the chosen delivery and payment method. The time stated in these Terms is indicative only and may differ from the actual delivery time.
After taking over the Goods from the carrier, you are obliged to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the carrier and Us. If there is a defect in the packaging indicating unauthorized handling and access to the shipment, you are not obliged to accept the Goods from the carrier.
If you breach your obligation to accept the Goods, except in the cases referred to in the preceding paragraph, this does not result in a breach of Our obligation to deliver the Goods to you. At the same time, failure to accept the Goods does not constitute a withdrawal from the Contract between Us and You. In such a case, however, we are entitled to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which we are entitled to a fee of CZK 100 from you representing Our reasonably incurred costs. If we decide to withdraw from the Contract, the withdrawal becomes effective on the day we deliver the notice of withdrawal to you. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price or any claim for damages, if incurred.
If, for reasons attributable to you, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, you are obliged to reimburse Us for the costs associated with such repeated delivery. We will send the payment details for these costs to the e-mail address stated in the Contract, and they are due within 14 days of the e-mail being sent.
The risk of damage to the Goods passes to you at the moment you take delivery of them. If you do not take delivery of the Goods, except where the Goods are not accepted due to damage to the shipment, the risk of damage to the Goods passes to you at the moment you had the opportunity to take delivery but did not do so for reasons attributable to you. The transfer of the risk of damage to the Goods means that from that moment you bear all consequences associated with loss, destruction, damage or any deterioration of the Goods.
If the Goods were not listed as in stock on the e-shop and an indicative availability time was stated, we will always inform you in the event of:
1. an extraordinary production outage of the Goods, in which case we will always inform you of the new expected availability period or that the Goods cannot be delivered;
2. a delay in delivery of the Goods by Our supplier, in which case we will always inform you of the new expected delivery time.

7 - Rights arising from defective performance

We warrant that at the time the risk of damage to the Goods passes under Article 6 of the Terms, the Goods are free from defects, in particular that the Goods:

correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
are suitable for the purpose you require and which we agree to;
are delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
are suitable for the purpose for which goods of this kind are usually used;
in terms of quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of goods of the same kind that you can reasonably expect, also with regard to public statements made by us or another person in the same contractual chain, in particular by advertising or labeling;
are delivered with accessories, including packaging, assembly instructions and other instructions for use, which you can reasonably expect; and
correspond in quality or workmanship to the sample or model provided to you before the Contract was concluded.

The rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
If the Goods have a defect, in particular if any of the conditions of this Article of the Terms is not met, you may notify Us of such defect and exercise rights from defective performance (i.e., make a claim) by sending an e-mail to info@peltramminerals.com or by another method permitted by the Consumer Protection Act. You may also use the sample form provided by Us for making a claim, which forms Annex No. 1 to the Terms. When asserting a right from defective performance, you must choose how you want the defect to be remedied, and you may not subsequently change this choice without Our consent. We will handle the claim in accordance with the right from defective performance you have asserted.
If the Goods have a defect, you are entitled to:
- a reasonable discount on the Price; or
- withdrawal from the Contract if:

we refuse to remedy the defect or do not remedy it in accordance with legal regulations;
the defect recurs,
the defect constitutes a material breach of the Contract; or
it is apparent from Our statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
The right to withdraw from the Contract does not arise if the defect in the Goods is insignificant.

to remedy the defect by delivering new Goods without defects, or by delivering the missing part of the Goods; or
to remedy the defect by repairing the Goods, unless the chosen method of remedy is impossible or, compared to the other method, disproportionately costly, which shall be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to you.

We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, particularly with regard to the significance of the defect and the value the Goods would have without the defect.
If you caused the defect in the Goods yourself, you are not entitled to rights from defective performance.
Normal wear and tear from usual use of the Goods, or wear corresponding to prior use in the case of used Goods, does not constitute a defect.
When you file a claim, we will issue a written confirmation stating:

the date on which you filed the claim;
the content of the claim;
the method of handling the claim you request; and
your contact details for the purpose of providing information on the handling of the claim.
Unless we agree on a longer period, we will remedy defects within 30 days of receiving the claim and provide you with information on the claim handling to your stated contact details. If this period expires in vain, you may withdraw from the Contract or request a reasonable discount.
We will inform you by e-mail about the handling of the claim and issue you a confirmation of the date and manner of handling the claim. If the claim is justified, you are entitled to reimbursement of reasonably incurred costs. You must prove these costs, e.g., by receipts or confirmations of shipping costs. If the defect was remedied by delivering new Goods, you are obliged to return the original Goods to Us; we will bear the costs of this return.
If you are an entrepreneur, you must notify and point out the defect without undue delay after you could have discovered it, but no later than three days after receipt of the Goods.

If you are a consumer, you have the right to exercise rights from defective performance for a defect that occurs in consumer Goods within 24 months of receipt of the Goods.

8 - Withdrawal from the Contract

Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from the outset, may occur for the reasons and in the ways set out in this Article or in other provisions of the Terms expressly providing for withdrawal.
If you are a consumer, i.e., a person purchasing Goods outside the scope of your business activity, you have the right, pursuant to Section 1829 of the Civil Code, to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or, in the case of purchase of goods, within fourteen days of their receipt. If we have concluded a Contract for several items of Goods or the delivery of several parts of the Goods, this period begins on the day of delivery of the last item or part of the Goods; and if we have concluded a Contract under which we will deliver the Goods to you regularly and repeatedly, it begins on the day of delivery of the first delivery.
You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses listed in Our identification details). You may also use the sample withdrawal form provided by Us, which forms Annex No. 2 to the Terms.
Even as a consumer, you may not withdraw from the Contract in cases where the subject of the Contract is performance under Section 1837 of the Civil Code.
The withdrawal period under this Article of the Terms is deemed to be observed if you send Us a notice of withdrawal during that period.
In the event of withdrawal from the Contract, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs of returning the Goods to Us. In the event of withdrawal due to Our breach of the concluded Contract, we will also pay the costs of returning the Goods to Us, but again only up to the amount of the Shipping Price corresponding to the cheapest delivery method offered by Us for delivery of the Goods.
In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account you chose for the withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or you prove to Us that they have been sent back to Us. Please return the Goods to Us clean and, if possible, in the original packaging.
In the event of withdrawal from the Contract, you are liable for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarize yourself with the nature, characteristics and functionality of the Goods, i.e., as you would do in a brick-and-mortar store.
We are entitled to withdraw from the Contract at any time before delivering the Goods to you if there are objective reasons why the Goods cannot be delivered (in particular reasons on the part of third parties or reasons inherent in the nature of the Goods), even before the expiry of the period referred to in this Article. We may also withdraw from the Contract if it is apparent that you deliberately provided incorrect information in the Order. If you purchase the goods in the course of your business, i.e., as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

9 - Consumer dispute resolution

We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
Out-of-court handling of consumer complaints is provided via the e-mail address info@peltramminerals.com. We will send information on the handling of the complaint to your e-mail address.
The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.coi.gov.cz, is competent for out-of-court settlement of consumer disputes arising from the Contract. The platform for online dispute resolution available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer who is a consumer arising from a purchase contract concluded by electronic means.
The European Consumer Centre Czech Republic, Gorazdova 1969/24, 120 00 Prague 2, website: www.evropskyspotrebitel.gov.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

10 - Final provisions

If our and your legal relationship contains an international element (for example, we will ship goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. If you are consumers, this provision does not affect your rights arising from legal regulations.
All written correspondence with you will be conducted by e-mail. Our e-mail address is listed in our identification details. We will deliver correspondence to the e-mail address you provided in the Contract, in the User Account, or through which you contacted us.
The Contract may be amended only on the basis of our written agreement.
In the event of force majeure or events that cannot be foreseen (natural disasters, pandemics, operational failures, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with such force majeure, and if the force majeure lasts longer than 10 days, both we and you have the right to withdraw from the Contract.
The Terms have annexed a sample claim form and a sample withdrawal form.
The Contract, including the Terms, is archived electronically by Us but is not accessible to you. The Contract may be concluded in Czech, English and German. However, you will always receive these Terms and the Order confirmation with an Order summary by e-mail and will thus always have access to the Contract without Our cooperation. We recommend that you always save the Order confirmation and the Terms.
These Terms and Conditions shall take effect on September 20, 2025.

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